Terms & Conditions

GENERAL

By using this website, you are agreeing to the terms and conditions set out below. Your statutory rights are not affected.

The website (echosmagicalgarden.com) is owned and operated by:

Echo’s Magical Garden
13 Seaford Road
Hove
BN3 4EG

VAT No: 219 1850 10

If you have any queries, you can contact us at the address above, or email us at info@echosmagicalgarden.com

CONTRACT

When placing an order with us, you are making an offer to buy goods. Once an order is received, you will receive an email confirming receipt of order. At this point a contract has been made between us.

In the event that the goods you have ordered are no longer available, or that we have made a pricing mistake, we will send you an email advising you of this. You will not receive an email confirming the order and no contract will be made.

Payment will be taken via your chosen payment method following dispatch of your order.

Echo’s Magical Garden reserves the right to cancel your order at any time up until goods are dispatched. We will email you immediately should any cancellation be made.

AVAILABILITY

We will do our best to ensure that the goods offered on our website are available, however this cannot be guaranteed. In the event of items being out of stock, or unavailable, we will notify you via email.

CONTENT & COPYRIGHT

Prices stated are subject to change at any time, without prior notice. If orders have been placed and a price increases, we will honour the original price quoted on the website at point of order.

We try to ensure that all items are portrayed as accurately as possible, but please note that colour portrayed may vary dependent on individual computer screens.

Sizing guides are approximate, as items will vary according to the design. Please see our separate Sizing Guide for more information.

All material contained within this website is owned by, or licensed to us. This includes graphics, design, print and layout. All garments are designed by, and are the copyright of, Echo’s Magical Garden.

CANCELLATIONS

In the event that you cancel your order, please contact us as soon as possible via email at info@echosmagicalgarden.com

If orders are cancelled before the point of dispatch and payment has been taken, we will issue you with a full refund, and will email you with confirmation of this.

If a cancellation has been requested after dispatch, we will contact you via email to inform you of this. In this event, we will not refund postal charges, including return postage, should you wish to return the goods.

Once any refund has been issued, please allow 3 – 5 working days for funds to show in your account.

DELIVERY

Our aim is to dispatch items within 1 – 5 working days of receiving orders, depending on which delivery option was chosen at point of order. Please see our separate Delivery page for more details.

RETURNS

If you are not completely satisfied with your purchase, you can return it to us for an exchange or refund within 14 days of receipt. Please email us as soon as possible confirming you would like to return the goods (info@echosmagicalgarden.com), and whether you require an exchange or a refund.

If any item you wish to exchange is unavailable, we will inform you as soon as possible and issue you with a refund.

All returned goods must be unworn, in their original packaging and with their original tags and labels. Please ensure you enclose your name and order number with any returned items.

Return items are made at customers’ expense, and at your own risk, so we would advise sending via recorded or special delivery.

If a refund has been requested, please allow 3 – 5 working days for funds to show in your account (excluding delivery time).

Returns Address:
Echo’s Magical Garden
13 Seaford Road
Hove
BN3 4EG

PRIVACY POLICY

At Echo’s Magical Garden, we respect your privacy and we do not sell, or pass on your information to third parties. Any information we receive about you is used to help us to process your order/s, or if you have signed up to our newsletters, we will use contact information to inform you of any news or offers relating to Echo’s Magical Garden. You can unsubscribe from our newsletters at any time. Instructions on how to do this are included within the newsletters.

Please refer to our Privacy Policy for more information.

CHANGES TO OUR TERMS

From time to time we may update our Terms & Conditions. Any revisions will be updated on the website.